POLICIES AND CONDITIONS
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Payment Policy
To reserve a place on your chosen active retreat, a 25% non-refundable down-payment fee is required upon booking. After a reservation confirmation has been emailed to you the remaining 75% of the payment will be required to be paid in full within no later than 30 days of the reservation. Reservations DO NOT include flights.
Guest Cancellation Policy
Mocean Tribe understands that sometimes cancellations are unavoidable and as such our cancellation fees are determined according to the following; cancellation 60 days or more before retreat start date entitles you to a 75% refund in full, cancellation 60 days or less before retreat start date entitles you to no Refund. Please note, exceptions to the cancellation policy cannot be made under any circumstances.
Mocean Tribe Cancellation Policy
Mocean Tribe endeavors to never cancel any of its scheduled retreats. However, in the case of such you will be entitled to transfer your full retreat payment to another retreat (either scheduled or at a future date). Alternatively you may request a refund of your payment, which will be provided minus any non-retrievable costs occurred by Mocean Tribe. Further, Mocean Tribe cannot be held accountable for any expenses incurred in preparation for your trip, such as airline tickets, loss of work and/or other associated costs.
Travel Insurance
Please be aware, private health insurance in your respective Country of residence is unlikely to cover overseas trips. Mocean Tribe strongly advises that you organize suitable travel and health insurance and further bears no responsibility in the matter. Mocean Tribe cannot be held liable if your failure to arrange suitable insurance coverage leaves you unprotected, medically or otherwise.
Passports, Visas and Documents
It is the sole responsibility of each attending party to hold a valid passport, obtain a valid visa(s) and any other deemed necessary certificates for any country planned to be visited in partnership with Mocean Tribe Retreats.
General Waiver
Mocean Tribe cannot be held accountable for any loss or damage to person or property that occurs at any of our active retreats. Your participation in your chosen retreat is voluntary, and any and all activities arranged by Mocean Tribe are undertaken at your own risk and therefore surrenders your right to any cause of action against Mocean Tribe.
By booking a Mocean Tribe Retreat you therefore agree to all policies mentioned here above. For any further unanswered queries, please email us at
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FAQ’s
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Do I need to be a fitness freak to attend a Mocean Tribe retreat?
Not at all! Mocean Tribe retreats are designed to be tailored to individuals of all fitness abilities. Our tribe ethos is about having fun and leaving the tribe feeling fitter and healthier than when you arrived. Your involvement in our training or adventure activities is completely up to you and while we will encourage self-improvement, we will only push you to your own level of personal ability.
What should I expect for in terms of the food provided?
Mocean Tribe retreats will have an on-site Chef, who will cook up the finest of local cuisine! Our chef will use only the finest ingredients, from whole foods, salads, fresh fish, lean meat, vegetables and salads while using as little processed foods as possible. All meals will be prepared fresh daily and should you have any special requests or dietary limitations, we will aim to cater for it. Just please let us know before the retreat for any special dietary requirements so we can prepare accordingly.
Am I allowed to drink alcohol whilst staying at a Mocean Tribe retreat?
For sure! Mocean Tribe is all about balance, work and reward! We push ourselves in the day and kick back at night to enjoy our beautiful surroundings and each other’s company. If to relax and unwind you enjoy a glass of wine, beer or something a little stronger, then that’s fine with us!
Can I go into town for dinner or a drink mid-week?
You certainly can, and more so ask us for advice! We can advise you on a selection of the finest restaurants, bars and local hotspots in the area.
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What is the minimum age to attend a Mocean Tribe retreat?
You need to be 18 to attend an Mocean Tribe retreat but we do allow guests as young as 16 if they are accompanied by a supervising adult who is above the age of 18.
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Do people come to a Mocean Tribe retreat alone?
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Yes, they do. Many people choose to come to attend a Mocean Tribe retreat alone and we are ready and excited to welcome all members to the tribe! Our retreats are designed for inclusion and it’s all about growing the tribe. The main thing to consider when attending alone is your preferred sleeping arrangements. We have two options for single travelers; a private room that includes 1 double bed or a shared room that includes 2 x single beds, meaning that you will be sharing a room with 1 other tribe member. You may arrive alone, but we assure you will leave with a family!
What is the age range of people who usually attend a Mocean Tribe retreat?
Most of our guests are aged between 18 to 40 but we have had guests right up to 60 years old. We will also be designing a special retreat package for our more seasoned tribe members soon!
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Can I do my own thing during the day or do I have to stick to the schedule?
Mocean Tribe retreats aim to put on activities to suit everyone but we understand that sometimes people also like to enjoy some time alone to do pursuits of their own choice. That is fine with us! Training sessions are optional, and we also include 1 full free day into the retreat schedule to allow people the opportunity go out and explore at their own. We want all tribe members to have the best time possible and the we understand that the definition of that is different for each tribe member. If you’re happy, we’re happy!
Which airport should I fly into?
Bali - Denpasar (DPS) International Airport is the closest airport and when you walk out of the terminal we will be waiting for you to start your tropical experience!
Rote Island - Denpasar (DPS) International Airport is where you should fly too, we will have our staff meet & greet you at the airport and take you to our Mocean Tribe Villa to give you time to get over the jetleg, experience Bali, partake on our wellness program before we chaperone yourself and other retreat members to our Rote resort.
Koh Phangan – Samui International Airport (IATA: USM, ICAO: VTSM), also known as Ko Samui Airport or Koh Samui Airport, where we will be waiting for you to start your adventure (which includes a boat crossing, a tropical island and one of the most breathtaking views you will never forget).
Sri Lanka – Bandaranaike International Airport. Bandaranaike International Airport, colloquially known as Katunayake Airport and Colombo International Airport, (IATA: CMB, ICAO: VCBI) is the main international airport serving Sri Lanka.
Do I need to organize my own transport from the airport to the Mocean Tribe retreat?
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No way, we are keen to meet and get to know you soon as you arrive. We will pick you up and drop you back off at the airport.